Privacy Policy
Please reach out to support@fluxreviews.com with any questions.
Last Updated: November 2025
Welcome to Flux Reviews LLC and our website at https://www.fluxreviews.com.
At Flux Reviews, we take the protection of your data very seriously. This Privacy Policy explains what information we collect when you use our website and services, and how we use, share, and protect it.
The Basics
What Law Applies?
Our use of your personal data is subject to the U.S. Privacy Laws (including applicable state data protection laws such as the Pennsylvania Consumer Data Protection standards) and the EU General Data Protection Regulation (GDPR) where applicable to international users.
What Is Personal Data?
Personal data is any information that identifies or relates to a natural person, such as a name, email address, phone number, IP address, or other online identifier.
What Is Processing?
“Processing” refers to any action performed on personal data — including collecting, storing, using, sharing, or deleting it, whether automated or manual.
Who Is Responsible for Data Processing?
The party responsible for processing data under this policy is:
Flux Reviews LLC
Erie, PA 16506, United States
📧 support@fluxreviews.com
If you have any questions about this Privacy Policy or our data protection practices, please contact us using the email above or by mail at the address listed.
Legal Bases for Processing
We process your personal data only when one or more of the following legal bases apply:
To Fulfill Contractual Obligations — When processing is necessary to deliver the services you signed up for.
Legitimate Interests — When processing is necessary to improve our services, ensure security, defend legal claims, or maintain smooth operations.
Consent — When you have given us specific consent to process data for defined purposes (e.g., marketing emails).
Legal Obligations — When processing is required to comply with legal, accounting, or tax requirements.
Am I Obliged to Provide Data?
You only need to provide data that is required for us to create, maintain, or terminate your account. Without this data, we may be unable to offer our services or fulfill our contractual obligations.
Data We Collect Automatically
Log Data
When you visit our website, we automatically collect standard log data including your IP address, browser type, device type, access times, pages visited, and referring URLs. This information is used to maintain website security and performance and is processed on the basis of our legitimate interest.
Hosting
Our website is securely hosted by Hetzner Online GmbH, Industriestr. 25, 91710 Gunzenhausen, Germany. Hetzner processes technical and usage data on our behalf to enable safe and reliable website operations.
Cookies
We use cookies and similar technologies to enhance your experience. Cookies may be:
Essential cookies — required for the website to function properly.
Non-essential cookies — used for analytics and marketing (only with your consent).
See our Cookie Policy for full details.
Cookie Consent
We use a cookie consent tool to record your consent or preferences regarding cookie usage. When visiting our website, the following data may be processed: IP address, consent status, browser and device information, and timestamp.
Links to Other Websites
Our website may contain links to third-party sites. These sites are not controlled by Flux Reviews, and we are not responsible for their content or privacy practices.
Third-Party Services and Content
We integrate certain third-party providers to improve user experience and enable core service functions. These include:
Email Delivery: SendGrid (Twilio Inc.)1801 California St, Denver, CO 80202, USA https://www.twilio.com/legal/privacy
SMS Messaging: Twilio Inc.101 Spear St, San Francisco, CA 94105, USA https://www.twilio.com/legal/privacy
Payment Processing: Stripe, Inc.510 Townsend St, San Francisco, CA 94103, USA https://stripe.com/privacy
AnalyticsL: Google AnalyticsMountain View, CA, USA https://policies.google.com/privacy
These providers may collect or process personal data as independent controllers or processors as outlined in their respective privacy policies.
Data We Collect Directly
Contact
When you contact us (e.g., via email or web form), we may collect your name, email, phone number, and the contents of your message to respond to your inquiry. The legal basis is your consent.
Registration
When creating an account, we collect your full name, username, email address, and password to manage your user account. The legal basis is to fulfill our contractual obligations.
When You Use Our Services
We process data necessary to deliver the review management services you subscribe to — including messages sent through our system, account activity, billing information, and usage metrics.
In providing our services, you act as the data controller, and Flux Reviews acts as the data processor. We process your customer data strictly according to your instructions and for the purpose of delivering the services agreed upon.
Access to customer data is restricted to authorized staff and monitored through secure protocols.
Administration & Accounting
We process data as necessary for internal business operations, record-keeping, and compliance with tax and accounting laws.
Payment Data
All payments are securely processed by Stripe, Inc. We do not store or have direct access to your payment card information.
Marketing
With your consent, we may contact you with marketing emails about product updates or offers. You can withdraw consent at any time using the unsubscribe link in our emails or by contacting us directly.
Analytics & Market Research
We use aggregated, anonymized data to analyze usage patterns and improve our services. These analyses never include personally identifiable information.
Social Media
We maintain a presence on social media (e.g., Facebook, Instagram). If you interact with us there, both we and the respective social media platform act as joint controllers under GDPR.
Who Receives My Information?
Only employees who require access for operational or legal purposes can access personal data. We may also share data with verified processors in IT, telecommunications, and marketing, under strict confidentiality and security obligations.
Data Retention
We retain your data for as long as necessary to provide our services or as required by applicable law. Typically, business and billing records are retained for 2–6 years to comply with tax and legal requirements.
Data Security
We use SSL/TLS encryption, firewalls, access controls, and other technical and organizational safeguards to protect your information. While no internet transmission is completely secure, we act promptly if any data breach occurs and notify affected users in accordance with applicable laws.
International Data Transfers
If we transfer personal data outside the United States or the European Economic Area (EEA), we ensure appropriate safeguards, such as Standard Contractual Clauses (SCCs), to protect your information.
Special Category Data
We do not intentionally collect or process special category data (e.g., health, biometric, or political data).
Minors
Our services are intended for business use by adults. We do not knowingly collect personal data from minors.
Automated Decision-Making
We do not engage in automated decision-making that produces legal effects on individuals.
Do Not Sell
We do not and will not sell your personal information.
Your Rights
Under applicable U.S. state privacy laws and the GDPR (if applicable), you have the right to:
Access your data
Correct inaccuracies
Request deletion
Withdraw consent
Object to processing
Request data portability
Lodge a complaint with a supervisory authority
To exercise any of these rights, please contact support@fluxreviews.com.
Updating Your Data
If you believe we hold inaccurate or outdated information about you, please notify us to request corrections or deletion.
Withdrawal of Consent
You may withdraw consent for data processing at any time. The lawfulness of processing before withdrawal remains unaffected.
Requests & Complaints
We respond to verified data requests within 30 days. If we cannot respond within that time, we will notify you with an explanation.
If you are dissatisfied with our handling of your data, you have the right to file a complaint with the relevant data protection authority, though we encourage contacting us first so we can resolve the issue directly.
Changes
This Privacy Policy was last updated in November 2025 and may be revised periodically to reflect updates in law or service functionality. We encourage you to review it regularly.
✅ Flux Reviews LLC
Erie, PA 16506, United States
📧 support@fluxreviews.com
🌐 https://www.fluxreviews.com